Last revision of 21 May 2018 respects the privacy of every individual who visits his websites and uses his services. This Privacy Policy informs you in FAQ format as uses your personal data and what are your rights regarding personal data. If you have any other questions regarding this information please contact us at

Frequently asked questions (FAQ – Frequently Asked Questions)

• What are the advantages if collects my data?

• What data can be collected in the Sites?

• How does collect and keep this data?

• How long does keep this data?

• What is the commitment of for the protection of personal data of minors?

• What are cookies?

• How are cookies used on this site and what data are collected?

• How can I disable and enable cookies?

• What are my rights related to my personal data?

• What are the practices for Internet and website security?

• can change this statement?

• How can I identify the data controller of my personal data?

What are the advantages if collects my data?

Through its websites collects personal data on the visitor for various reasons:

• To prepare and place an order with you, for example:

• process orders for products;

• deliver and collect products and manage guarantees; is

• for payment purposes.

• To comply with legal obligations, for example:

• for accounting and tax purposes;

• provide for the recall operations of a product and

• respond to requests for information from public bodies and competent judicial authorities.

• For legitimate business purposes of, for example:

• provide our services and protect the integrity and security of our services;

• improve the user experience on our websites by making them more accessible and easy to use and create more relevant content for you;

• respond to customer requests for information;

• apply our conditions of use, our rules for customers and our rights; is

• provide you with information and online advertising about our products, services and special offers.

You may have the right to object to certain uses of your personal data in accordance with applicable law, but in this case you may not fully benefit from our products and services.

• Based on your consent:

• to receive dedicated services, such as receiving information material;

• to contact a customer for a presentation of the registration or to attend events and challenges;

• for the use of your e-mail address or telephone number in the marketing of products and services and related products and services; is

• the use of certain cookies or similar technologies as required by law.

You can withdraw your consent at any time by informing us at the e-mail address below, requesting the opt-out (exclusion) from advertising by e-mail or SMS or by changing the privacy settings in your browser as indicated below. If you withdraw your consent it is possible that you will not be able to fully use our products and services.

What data can be collected in the Sites?

At we want to give you as much control as possible on your personal data. Generally you can visit the sites without telling us who you are and without revealing your personal data. Nevertheless we collect technical data, such as the IP address and information of your browser to connect and view our website. For example, it is possible that we collect data regarding your web site navigation or the registration of the options you have chosen. This is a standard procedure for all websites on the Internet. The information collected does not identify you directly, but may be useful for marketing purposes and to improve our services offered. Sometimes, however, we collect information directly from you, such as your name and address, for example, when you fill out a form to request information about products or to sign up for, or to contact a customer or participate in a challenge or a competition. On such occasions we will give you additional information and setting choices for our purpose of using your personal data, if necessary. We also collect your communication preferences, for example if you wish to receive commercial e-mails or not. For registered customers, collects information on products that you purchase online and information voluntarily uploaded by customers on the Sites, such as their potential customers and marketing efforts. It is possible that we receive additional information about you from public and commercial sources and from other third parties. If you access third party services such as Facebook, Google or Twitter through the Sites to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these services provided by third parties. Some of the content or functionality of the Sites are provided by third parties, such as Facebook and Twitter plugins. These third parties receive some information about your use of our website, including through the use of cookies and similar technologies (see the section on cookies below). We recommend that you consult the websites of these third parties to understand how they use your information.

How does collect and keep this data? keeps your personal data in a central archive together with other information we may have about you, if any. This allows us to avoid duplication, better manage our data resources and provide you with better service. We use this information for the purposes mentioned above and in accordance with your choices.

How long does keep this data?

We may keep your data as long as necessary for the purposes for which they were collected or as required by law, by adopting the longest period. The period, for which keeps your personal data, depends on the purpose for which the data are used. keeps your data in a safe environment protected by a combination of physical and technical measures. There is no general public access to these data, except for the data you voluntarily provided in the communities and public forums on the Sites or on third-party platforms.

• To understand how you can change or update the data stored on you, please refer to the following question titled: “What are my rights to my personal data?” with who shares my personal data?

The relevant personal data will be shared with:

• its affiliated or associated companies, and with dealers, agencies and licensees of all these companies;

• company supplying products and processing orders: Herbalife Italia Spa.

• service providers who work with, for example companies that help us to develop our website and keep it secure, and companies that help us make advertising more relevant;

• other companies with which has granted direct or indirect services to your advantage, for example order fulfillment, parcel delivery, administrative and e-mail functions, management of payments by credit card and supply customer support services;

• other parties as required by law or to comply with a subpoena, legal proceedings or similar legal or judicial processes, including disclosure to independent auditors or governmental authorities, or for investigation or prevention of fraud; is

• other parties in the context of a business transaction, such as a merger, acquisition or bankruptcy proceeding.

Where will my personal data be stored?

The European laws require that take measures to protect your data when they are transferred to regions outside Europe. These measures include:

• for international transfers to other entities worldwide, is based on the use of its Model of contractual clauses;

• for international transfers to service providers, the protections depend on the respective service provider and his location, and include contracts containing data protection clauses as required by law; is

• for international transfers, if existing, to the Herbalife company present in other countries, for example if you order from a website present in the European Union to countries outside the European Union, reserves the right to share your data with the Herbalife office of that country.

What is the commitment of for the protection of personal data of minors?

Protecting children’s personal data is important. In some cases can collect personal data of minors. obtains the consent of the parents or guardian of the minor as required by applicable laws.

What are cookies?

A cookie is a string of text-only data that a website transfers to the cookie file of the browser that is on your computer’s hard disk and allows the site to recognize who you are. Cookies can help a website adapt the content so that it meets your main interests more quickly. Some cookies allow us to recreate and reproduce user sessions on our Sites. Almost all large sites use cookies. Usually a cookie contains the name of the domain from which it comes, the “duration” of the cookie, and a value, almost always a unique number generated randomly. uses two types of cookies on its website: Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site. Permanent cookies, which remain in the cookie file of your browser much longer (but the duration varies from cookies to cookies).

How are cookies used on this site and what data are collected?

Session cookies are used to:

• allow you to keep the data from one page to another of our site, avoiding to enter them every time; is

• during registration to allow you to access the stored data.

Permanent cookies serve to:

• help us to recognize you as a unique visitor (through a number) when you return to our website;

• allow us to adapt content or advertising to your interests or prevent you from being presented with the same ads;

• to compile anonymous and aggregate statistics that help us understand how visitors use our site and help us to improve the structure of our website;

• identify and solve problems with the user experience and improve site operations; is

• respond to customer information requests and help ensure compliance with our customers’ rules.

Third-party cookies Third parties may also serve cookies through the Sites. These serve to:

• adapt the content to your preferences;

• count the number of users on our site; is

• guarantee security in shopping carts or transactions.

Web BeaconsSome of our web pages may contain electronic images known as Web Beacons (sometimes also called empty gifs) that allow us to count how many users have visited these pages Web Beacons collect a limited number of data: a number of cookies, now and date of displaying a page and a description of the page on which the Web Beacon resides. We can also host Web Beacons from third party advertisers. These Web Beacons only serve to verify the effectiveness of a specific advertising campaign.

How can I disable and enable cookies?

You have the option to accept or decline cookies by changing your browser settings. However, by disabling cookies, you may not be able to use all the interactive components of our site. If you wish to be warned before a cookie is stored on your hard disk, here’s what you need to do:

• Cookie settings in Internet Explorer

• Cookie settings in Firefox

• Cookie settings in Chrome

• Cookie settings in Safari web and iOS

Delete cookiesYou can easily delete all cookies that have been installed in your browser’s cookie folder. For example, if you use Microsoft Windows Explorer:

1. Open ‘Windows Explorer’

2. Click on the Search button in the toolbar

3. Type “cookies” in the ‘Folders and files’ search box

4. Select ‘My computer’ in the ‘Search in’ box

5. Click on ‘Search Now’

6. Double-click on the folders that were found

7. ‘Select’ any cookie file

8. Press the ‘Delete’ button on your keyboard

If you do not use Microsoft Windows Explorer you can select “cookies” in the “Help” function for information on where to find the cookie folder.

What are my rights related to my personal data?

Depending on the applicable law, you may have more rights regarding your personal data, such as the right of access, rectification, limitation or opposition to the processing of your personal data (including processing for direct marketing) and portability to another data controller and cancellation. Some of our sites allow you to review and update your personal information or cancel your subscription to the service. When this function is not available and if you need assistance regarding other personal data protection rights, please contact the local customer service department at We remind you that these rights are subject to the limitations imposed by law. If you do not wish to receive advertising by e-mail or SMS you can select the opt-out in the communications you receive. If you have any other questions regarding this information and our practices or if you have any complaints regarding the use of of your personal data, please contact us at:

Data Protection Officer (RPD) – ​​Zi Jo Trading SL

Calle Lope de Vega 14/2, 35005, Las Palmas, Canarias

For users and customers in the European Union, if you have doubts about the collection and use of personal data by that is not able to resolve with full satisfaction, you have the right to file an appeal to the competent supervisory authority in your jurisdiction.

What are the security levels regarding the Internet and the sites?

The Internet is not a secure system and one must always be cautious about the data that is revealed online. Personal data collected by the websites are stored in secure operating environments that are not available to the public. Where necessary, personal data is encrypted before you make your transaction with the use of appropriate secure technology.

Can change this information on websites?

Data protection laws, directives and jurisprudence change all the time. Consequently, reserves the right to amend this information from time to time. We recommend visiting our website regularly to keep you updated on the latest version of our policy.

Thanks for visit number:



Zi Jo Trading SL
Av. Startour 1, Maspalomas
Canary Islands, 35100
NIF ES-B76238567

Privacy Policy